Refund Policy

The short version

You get a full refund if the report fails to generate, or if something went wrong on our side.

There is no refund once the report has been generated and opened, because by then the digital product has been delivered.

What you are buying

One Full Sync Report, $2.99: seven short chapters written for your two charts, plus charts and a share card, delivered as a private link on the page you land on after paying and by email. It is a digital product, and writing starts right after your payment is confirmed.

Before you pay we ask you to tick a box that says: I understand this report is a digital product generated right after payment. Refunds are only given if the report can't be generated or something went wrong on our side.

When you get a full refund

Write to us and we will refund the whole amount if:

• the report fails to generate, or stops partway and cannot be finished;
• the report is missing chapters or is unreadable because of an error on our side;
• the report is written for the wrong charts because of an error on our side;
• you were charged more than once for the same report.

If your report fails to generate

If a chapter fails, we try again automatically, several times. If the report still cannot be finished, we see it and flag it for a refund, and you can also write to us yourself. We aim to refund you without you needing to argue for it.

When we do not refund

We do not refund once the report has been generated and opened, whether you changed your mind, the report was not what you hoped, you did not like what it said, or you picked the wrong person. Reports are entertainment, not predictions, and we cannot take back something that has been read.

This is why we ask you to agree before you pay. This policy does not limit any right you have by law that cannot be waived.

How to ask

Email admin@dokkaebiworks.com from the address you used to buy, and say what went wrong. Please do not paste your full report link into a public place. We aim to reply within 2 business days.

How refunds are paid

We refund in the Dodo Payments dashboard, and the money goes back to the card or wallet you paid with, in the same currency. Your bank may take a few business days to show it.

What happens to your report after a refund

When a payment is refunded in full, your report link is locked and the page no longer shows the report.

Chargebacks

Please write to us before you ask your bank for a chargeback. We can usually fix a problem faster. If a payment for a report that was generated and opened is disputed, the payment company, Dodo Payments, may be given the records showing that the report was delivered.